Count on Potter to deliver your order on time, every time. Because we warehouse thousands of products, the items you want are sure to be in stock. Our drivers hit the road on schedule, which means no surprises for you; your order will be there when you expect it.
* Potter Distributing does not sell directly to consumers nor outside our territory (please refer to the map on our home page). *
Ordering
Orders must be received at Potter Distributing before 12:00 PM Noon EST on your cut-off day. Orders received after the cut-off will be processed for shipment the following week. Refer to your delivery schedule, or contact your Potter Distributing Territory Manager to determine your cut-off & delivery days.
Shipping
- Orders are shipped and delivered Monday through Friday on our own trucks by our drivers.
- Deliveries needed before the next scheduled delivery day will be shipped by common carrier with shipping costs billed to the retailer.
- Effective June 1, 2026, Potter Distributing's delivery drop charge is changing. Click here for our updated Freight Policy.
- Potter 2026 Delivery, Damage & Service Policies (updated 05/12/26)
Pick-Up
- Order pick-ups are by appointment only Monday through Thursday, 8:30 AM – 11:30 AM EST every half hour.
- Please call at least 24 hours ahead to secure your appointment!
Damage & Return Policies
Below are the official damage & return policies by manufacturer:
- Speed Queen 2025 Damage Policies (Updated September 1, 2025)
- Verona (EuroChef) Return & Damage Policy
- Please call the office or your Territory Manager for information about Avanti, Brama, Comfort-Aire, FiveStar, GE, Hotpoint, Lofra, Sapphire, Vinotemp, & Vitara.
- Potter 2026 Delivery, Damage & Service Policies
Payments
We partner with Wells Fargo, BrandSource, Huntington, and Northpoint Commercial Finance for your floorplan orders. Contact your Potter Distributing Territory Manager for applications and other payment options.
